Efficacy Group - Provider of Credit Management Solutions

3.1 DEBT COLLECTION

The service draws together the expertise of several lawyers, auditors, debt collectors, IT experts, and payment solution specialists, and is

complemented by substantial investment in training and cutting-edge technology. The integration of these resources and capabilities means

that we are able to provide innovative credit life cycle enhancements, supported by proactive debt management and effective debt collection

services of the highest quality at economical rates

Efficacy Group will use the Credit Reference Bureau in Zambia & Tracing in South Africa as a starting point to have enough background

information about companies and individuals.

As a registered and with licensed debt recovery agents, Efficacy Group can provide any company with a variety of collection services to suit

their particular requirements. Our service offering extends to traditional pre-legal recovery services, an outsourced handover process and

legal recoveries on particular debtors in conjunction with a firm of attorneys that are specialised in the legal collections field.

Pre-legal debt recovery

Our pre-legal collections service is ideal for managing one-off accounts that have failed to make payment via your internal processes. Efficacy

Group will issue final demands, contact debtors for payment, and on larger handovers even visit the company in questions in order to solicit

payment, or to structure some payment plan. Matters are usually completed within 30 days of hand over, at which time a detailed report of

our actions will be submitted.

Outsourced handover process

The basis of our outsourced handover service differs to that of traditional debt collection mechanisms, as it attempts to provide a more

holistic approach to the collection of your receivables. By handing over all accounts that are overdue at a pre-defined time (typically 45 days,

60 days or even 90 days) Efficacy Group is able to aggregate the cost of a pre-legal collection service coupled to a legal collection process and

provide you with a low-cost, fixed fee service that will manage an outstanding debt through the entire collection cycle – up to the point where

a warrant of execution is issued to recover assets for payment against outstandings. This Efficacy Group’ solution brings together aspects of

traditional debt collection, effective tracing mechanisms, credit data and legal collections in order to provide you with a holistic approach to

recovering your money.

Legal Debt Recovery

It is not uncommon for business owners to resist handing unpaid accounts over to attorneys, fearing exorbitant costs and lack of results.

Efficacy Group works closely together with attorneys that specialise in legal-credit matters, and are therefore ideally placed to quote legal

recoveries on a lower than market fixed fee basis as well as ensuring results. From the moment your account is handed over,Efficacy Group

assists you by managing the process on your behalf and by providing ongoing reporting – all designed to cap the costs of legal debt recovery,

while at the same time ensuring effective service.

We help companies recover from delinquent consumer debt.

Selling your charged-off accounts immediately impacts your bottom line by releasing cash from your non-performing accounts.

Liquidating non-paying accounts:

• Improves your bottom line

• Reduces administration costs

• Limits potential liability

3.2 DEBIT ORDER COLLECTIONS SERVICES

Basic functionality

Efficacy Group has developed a unique web-based debit order system.The debit order system provides approved participating entities access

to all Banks and their subsidiaries in Zambia. The basic functionality enables the user of the system to generate a debit order payment

instruction on authorisation from Efficacy Group.

The types of accounts that can be debited are:

• Current account

• Savings account

• Transmission account

• Credit card account

Nimble Credit Solutions is web based which enables the user to optimally manage their debit order book at any time. These are various

service types within the system to address a customer's EFT needs.

Key features

• Transaction warehousing - Central database

• Transactions with variable dates

• Payment instructions with multiple instalments

• Web based reporting

• The web-based reports enable the user to track the progress of the transaction through the following stages:

• Transactions submitted by the client to the financial institutions

• Future transactions to be submitted by the client to the financial institutions

• Successful transactions

• Failed transactions

• Cancelled transactions

• It is a valuable means to forecast and manage exceptions

3.3 Full Credit Control Functions

Efficacy Group will assist any business in managing the entire credit extension process. We have the resources, skills and sophisticated systems

principally designed to increase your cash flow and minimise bad debt, simultaneously turning your credit processes into a competitive

advantage. Get your accounts paid on time every time by the credit management and credit insurance experts.

3.4 KEY OPERATIONAL INFORMATION – HOW WE DO IT

Our collections approach

We can exchange large volumes of data with our clients

• We will be flexible in how we transfer data to/from our clients

o Automated transfers are the most efficient solution where possible/appropriate

o Exchange of data via flat files or spreadsheets can be managed successfully where necessary

o Whatever the chosen channel, security of data transmissions is of the utmost importance. We take our role as custodians of

data very seriously

We design differentiated collections strategies based on the segmentation of accounts

• Initial strategies are designed when accounts are handed over for collection through the use of empirically justifiable analytics

• Strategies are then constantly refined over time to optimise collections for our clients. There is feedback from the actual performance

of the collections environment to the strategies, allowing real time strategy modification

• Champion/Challenger techniques are key to this process

We use a range of tools in our collections strategies based upon the needs of different clients and different segments of debtors

• Telephony via our call centre teams

• SMS

• Letters – regular and registered

• Email

• Database tracing – combining electronically available sources of contact information

• Field tracing – using a network of agents in the field to find debtors

• Debit orders – regular and NAEDO (non-authenticated early debit orders)

• Legal collections – nationwide coverage

We prefer to collect into a dedicated trust account, but can accommodate collections into our clients’ accounts where necessary

• Collections into our trust account allows for the earliest possible notification to our collections teams if debtors miss promised

payments. (If payments are made to our clients there is typically an administrative delay before we are sent the

payment/non-payment information.)

• Early notification of missed payments is a critical component of optimising collections for our clients

We will have detailed daily management information with which to monitor operational and collections performance

• Detailed daily performance stats down to the level of individual collectors

• Management information enables collections strategies to be constantly refined